I'm S'meta (see-me-tay), but most people just call me Tay. I'm a UX/Product Designer by trade and a traveler by heart, and honestly the two inform each other more than I expected. The places I've been have shaped how I read people, understand systems, and find the friction worth solving.
My path into design wasn't a straight line, and I wouldn't have it any other way. It started in customer service, which turned out to be one of the best foundations I could have asked for. From there I moved into a Machine Learning Data Analyst role, curating workflows to fit real customer needs and learning firsthand how unpredictable user behavior can be when the system behind it is complex. This role taught me how to design experiences for complex, AI-driven systems where user behavior is unpredictable and outputs are probabilistic. I learned how to balance automation with human control, create fallback and escalation flows, and collaborate closely with engineers to refine ML models.
Today at AWS, I bring this perspective to build data-driven products that help teams make smarter decisions and create better customer experieces.